Annual Report 2016

Report of the external specialist

Reporting guidelines

­In its annual report, Beter Bed Holding reports for the sixth time on its activities and progress in the area of Corporate Social Responsibility (CSR) according to the guidelines of the Global Reporting Initiative (GRI). In the stakeholder dialogue, it was established that the report largely follows the G4 Reporting Principles. Detailed information will be presented in a more extensive CSR report. The digital version of the CSR report includes the GRI Index, as well as a list of definitions used. The codes of conduct of Beter Bed Holding are available on the website

Scope and framework of the report

­In this report on the 2016 calendar year, Beter Bed Holding reports on all its formats in all countries with the exception of France and Sweden.

Consistency in reporting process

­The figures presented in this report are generated on the basis of consistent definitions and are thus comparable to the figures in previous years. These definitions are stated in the CSR report.

The information on the formats is provided by a permanent team of employees. This consistency ensures that reporting is fast and accurate. MVOplossingen is pleased to see that all reporting parties apart from Spain are included in the CSR steering group. This not only enhances the quality of the regular reporting, it provides more information on developments at the formats as well.


  • In this annual report, the policy and the developments are related to important trends in CSR, such as the climate conference in Paris and the ‘Rapport Ambitie 2020’ (Ambition Report 2020) from CSR Netherlands.
  • Customer satisfaction is not only measured, but also made transparent on external websites

Steps to be taken

  • Beter Bed Holding will apply the latest GRI standards on CSR in its reporting in 2017.
  • The decision to enter into an active dialogue with stakeholders in 2017 shows clearly that the CSR policy is firmly embedded in the organisation.

MVOplossingen believes that the report of Beter Bed Holding presents a good and accurate picture of its business operation with respect to CSR. The CSR report with GRI Index features a high level of detail and transparency, enabling stakeholders to conduct a meaningful dialogue with the company.

Arnhem, The Netherlands, 16 March 2017

Menno Kuiper,
Specialist in communication on CSR in annual reports at consultancy agency MVOplossingen